You can now reply to reviews in google maps
Again a piece of good news for business owners and agencies from Google. Google is now allowing business owners or those who operate it digitally to respond to reviews directly from the desktop.
Until now, you had to open the Google My Business Mobile app to do so – which was troubling for some as many found the GMB app confusing. This new feature (which should be there from the very start) will provide convenience to agencies who have multiple listings to manage.
According to Community Manager, Kara at GMB…
“We’re making improvements on how you can reply to reviews, and providing you with more information and tools to get feedback from customers. You can now reply to reviews directly with your business profile on Google Maps from your computer.
Replying directly from Google Maps lets you manage your reviews without having to download the Google My Business app or open its homepage”.
How to go about it